Refund policy
14-Day Money-Back Guarantee Return and Refund Policy
At Woods & Wander, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a 14-day money-back guarantee. Here’s how our return and refund process works:
1. Eligibility for Returns
• Items must be returned within 14 days of delivery.
• Items must be in unused, unworn, and original condition with all tags and packaging intact.
• Sale items and gift cards are non-refundable.
2. How to Initiate a Return
• To start a return, please contact our customer support at customerservice@woodsnwander.com within 14 days of receiving your item.
• Provide your order number and reason for the return. We will guide you through the return process and provide you with a return shipping label if applicable.
3. Return Shipping
• Customers are responsible for return shipping costs unless the item is defective or incorrect. In such cases, we will reimburse you for the return shipping costs, whether you choose a replacement or a refund.
• To be reimbursed, please provide proof of your return shipping costs (e.g., a receipt or invoice). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Process
•Once we receive and inspect your returned item, we will notify you if your refund is approved. Refunds may be denied if the item is not in its original condition (unused, unworn, with all original tags and packaging intact).
• If approved, your refund will be processed within 5-7 business days to your original payment method.
• Original shipping costs (if any) are non-refundable, except in cases where the item was defective or incorrect.
5. Exceptions
• Items returned in a damaged or used condition will not be eligible for a refund or exchange.
For any questions or concerns regarding our return and refund policy, feel free to reach out to us. We’re here to help ensure you’re satisfied with every purchase from Woods & Wander.